SHIPPING & RETURNS
Shipping Policy
Thank you for choosing The Marchio Group for your wholesale order needs. We are dedicated to providing you with exceptional products and services. To ensure a smooth and transparent shipping experience, please review our shipping policy below:
​
01. Processing Time
Once your wholesale order is confirmed and payment is received, we will begin processing your order within 2-3 business days. During this time, we will prepare and package your products to ensure they are ready for shipment.
​
02. Shipping Time
​
Your wholesale order is estimated to be delivered within 10-12 working days from the date of order confirmation. Please note that this estimate may vary based on factors such as your location, order volume, and any unforeseen delays in transit.
​
03. Shipping Method
​
We utilize reputable shipping carriers with extensive experience in handling wholesale deliveries. Tracking information will be provided via email once your order is shipped, allowing you to monitor the progress of your shipment.
​
04. Shipping Rates
​
Shipping rates for wholesale orders are calculated based on factors such as order weight, destination, and shipping method. These rates will be communicated to you at the time of order placement.
​
05. Shipping Address
​
Please ensure that your shipping address is accurate and up-to-date. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses. For wholesale orders, we recommend providing a delivery address that can accommodate large shipments.
​
06. International Orders
​
For international wholesale orders, additional customs duties, taxes, or fees may apply upon delivery. These charges are beyond our control and are the responsibility of the recipient.
​
07. Delivery Confirmation
​
Once your wholesale order is successfully delivered, you will receive a delivery confirmation email. If you have not received your order within the estimated time frame, please contact our customer support team for assistance.
​
08. Damaged or Missing Items
​
In the rare event that you receive damaged or missing items in your wholesale order, please notify us within 3 working days of receiving the shipment. We will work diligently to address the issue and provide a suitable solution.
​
09. Bulk Packaging
​
To optimize the shipping process, your wholesale order may be packaged in bulk. Rest assured that we take every precaution to ensure your products are securely packaged to prevent damage during transit.
​
10. Customer Support
​
Our dedicated customer support team is available to assist you with any questions, concerns, or inquiries related to your wholesale order. Feel free to contact us at info@themarchiogroup.com
​
​
​
Return & Refund Policy
Thank you for your wholesale purchase from The Marchio Group.. We value your business and strive to provide you with a seamless experience. Please take a moment to review our return and refund policy, which is specifically designed for situations where wrong or defective items are received and need to be checked within the first 24 hours:
​
01. Inspection Period
​
We kindly ask that you inspect the items within the initial 24 hours of receiving your wholesale order. This allows you to thoroughly examine the products and verify their accuracy, condition, and specifications.
​
02. Reporting Issues
​
f, within the 24-hour period, you discover that you have received the wrong item(s) or that the item(s) received is defective or damaged, please contact our wholesale support team immediately at info@themarchiogroup.com. Timely communication is essential to initiate the return and refund process.
​
03. Return Authorization
​
Our wholesale support team will provide you with a Return Authorization (RA) number along with detailed instructions for returning the item(s). Items returned without a valid RA number will not be eligible for a refund.
​
04. Eligibility Criteria
​
To be eligible for a refund or replacement, the following conditions must be met:
​
-
The request for a return or refund due to wrong or defective items must be made within the initial 24-hour period.
-
The item(s) must be in their original, unused, and undamaged condition.
-
All original packaging, tags, and labels must be intact.
-
A valid Return Authorization (RA) number must be provided.
​
05. Return Shipping
​
You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of the items. Once we receive the returned item(s) and complete the inspection, we will proceed with the refund or replacement process.
​
06. Refund or Replacement Process
​
Depending on your preference and item availability, we will either issue a refund using the original payment method or arrange for a replacement. Refunds will be processed within 7-14 days from the date we receive the returned item(s) and complete the inspection. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
​
07. Non-Refundable Items
​
Some items, such as personalized or customized products, may not be eligible for refunds unless they are received as wrong or defective. Please review the product description to determine if an item falls under this category.
​
08. Communication
​
Timely communication is crucial for us to assist you effectively. Please ensure that you report any issues within the specified 24-hour inspection period.
​
We understand the importance of accurate and defect-free wholesale orders, and we are committed to resolving any issues promptly. If you have any questions or concerns, please do not hesitate to contact our wholesale support team. Your satisfaction is our priority, and we appreciate your understanding of our 24-hour inspection policy.